Inspection activities in the Republic of Kosovo are guided by the protection of public interest through the enforcement of legislation by inspected subjects, documentation of good practices, advising inspected subjects, improvement of violations of the applicable legislation, and elimination of consequences arising from them.
Within the inspection process, administrative measures are imposed, and fines are applied, aiming to prevent risks to public health, public safety, and the environment.
Through the Law on Inspections, the goal is to create a culture of responsibility and accountability. Good practices and continuous compliance with legislation lead to a safer and healthier society.

Every citizen can contribute to creating a safer environment by reporting irregularities and potential risks. Have you witnessed any illegal activity or something that does not seem right? Witnessed a bad behavior, abuse, or other issues? The Office of the Inspector General and the inspectorates are eager to be informed.
Any citizen who has information can submit their complaint via the online form, in person at the Office of the General Inspector or the relevant inspectorate, through the official e-mail at info.zip@rks-gov.net, by calling the number +383 (0) 38 200 14 500, or by mail sending a letter to the address: Nёna Terezё Square, former Gërmia Building, Pristina 10000, Republic of Kosovo.

Your contribution is very important for a safer tomorrow for all the citizens of the Republic of Kosovo.

The characteristics of economic activities and products, along with other risk attributes, are used as criteria to classify the subjects of inspection into risk groups and to assess the potential for harm. These features typically remain unchanged over time, are easily identifiable and known.
More specialized parameters can be identified for categories with specific features such as the type of activity, process, product; the size of the operation which correlates with its scope, volume of activities; characteristics and the number of people exposed to risk; location, etc.

The assessment of risk management measures and compliance history is critical in determining the frequency of inspections. Depending on compliance data and risk management measures, the frequency of inspection can either be increased or decreased.
Inspectorates may adjust the inspection frequency for a medium-risk business to align with that of a low-risk business if its compliance level is high after consecutive inspections. Inspections should be planned based on the preliminary categorization of the inspected subjects’ risk.

The inspection subject during the inspection has these rights

The inspection subject has the right to request to get familiar with the inspection approval prior the commencement of the inspection, unless under the law, the inspection is not carried out on the basis of a prior approval.

The inspection subject has the right request identification of inspectors through the inspectors’ ID card and refuse the participation of unauthorized persons in the inspection.

The inspection subject has the right to be present and follow all inspection activities in person or through its representative authorized in writing.

The inspection subject has the right to request and acquire information from the inspector for the inspection procedure and any action or decision taken during the inspection.

The inspection subject has the right to submit, in writing or verbally, opinions, explanations of the facts, circumstances or even legal issues related to the inspection, or to submit his or her proposals for resolving the matter and the supporting documents therein.

The inspection subject has the right to request a copy of the checklist on the basis of which the inspection was carried out.

The inspection subject has the right to request to be informed with the inspection record.

The inspection subject has the right to declare and give written remarks in the records if he does not agree with the findings presented in the records, for the findings from the inspection process.

The inspection subject has the right to be present during the inspection, inspection procedure or to have a representative, engage third parties to assist in carrying out the inspection and to represent his interests.

The inspection subject has the right to refuse to meet the requirements of inspectors if they are not related to the subject of inspection;

The inspection subject has the right to request the copy of records and inspection report.

The inspection subject has the right to appeal against the decision of the inspector according to the legislation in force.

The inspection subject has the right to give or express remarks or concerns for illegal actions of the inspector during the development of the inspection procedure.

The inspection subject has the right to engage third parties to represent the inspection subject before the inspection bodies in the manner prescribed by law.

The inspection subject during the inspection has these obligations

The inspection subject is obliged to appoint an authorized representative in writing or through verbal communication to cooperate with the inspector during the inspection process, if he/she does not wish to communicate directly with the inspector.

The inspection subject is obliged to cooperate with inspector, refrain from obstructing inspection activities, perform actions according to the order of the inspector within the set deadline.

The inspection subject is obliged to provide the inspectorate with access to the work premises, documents and equipment that are subject of the inspection.

The inspection subject is obliged to enable and provide the inspector with necessary conditions for unhindered performance of the inspection procedure and assessment of factual situation.

The inspection subject is obliged that at the request of the inspector, to suspend the work during the inspection, in cases when the inspector cannot perform the inspection and assess the factual situation.

The inspection subject is obliged to provide the inspectorate with data, documents and other materials, accurate and within the deadline determined by the inspector.

The inspection subject is obliged to perform actions during the inspection procedure, to assess the factual situation, to allow and enable taking of evidence by its employees, if this is required by the inspectors.

The inspection subject is obliged to upon the request of the inspector, to submit or prepare data, reports, materials and other documents necessary for the inspection procedure, within a certain deadline.

The inspection subject or the responsible person is obliged that within the legal deadline, after the expiration of the deadline set for implementation of the ordered measures, to inform in writing the inspector whether the ordered measures have been implemented.

The inspection subject is obliged to provide cooperation to the inspector on all issues that are in the function of inspection.

The inspector while carrying out the inspection has these rights 

The inspector has the right to request the identification document of persons who are present during the inspection in order to verify the identity during the inspection procedure.

The inspector has the right to the inspector is entitled to enter and inspect the buildings, premises, facilities, means of transport in which or through which the activity of the inspection body is exercised, and inspect the installations, equipment, machinery, products, items, components and any other thing related to the activity that is subject to inspection.

The inspector has the right to take photographs, footage or recordings, using other technical means or tools, of premises, installations, work processes and buildings, facilities, means of transport, installations, equipment, machinery, products, items, substances, components and any other items, related to the activity of the inspection subject.

The inspector has the right to receive, free of charge, and use for the purpose of inspection any data or document on the inspection subject and its activity, from any state institution that disposes of them.

The inspector has the right to the inspector is entitled for the purpose of inspection to collect, free of charge, samples of products, materials, goods, substances or products.

The inspector has the right to samples shall be taken in presence of the representative of the inspection subject, except when he/she is excluded, by decision, from being present during the inspection.

The inspector has the right to collect samples of products, materials, goods, and substances, in the necessary quantity, for inspection purposes and this is reflected in the official record, while the expenses are covered by the inspection body.

The inspector has the right to administer any other evidence, under the law applicable for the general administrative procedure, to determine the factual situation and the circumstances necessary to reach a final inspection decision;

The inspector has the right to take immediate decisions for partial or complete suspension of work where there are undeniable and verified evidence that it is acting in violation of the legal provisions;

The inspector has the right to place work signs or blocking seals for complete or partial closure of the activities and work equipment. Blocking signs or seals must bear the emblem of inspectorate

The inspector has the right to require from the inspection body or the responsible person, clarifications, written reports regarding the inspection issues.

The inspector has the right to ascertain factual situation through vision, audio and video recording which can be used in the inspection procedure.

The inspector has the right to sanction the subject, in cases when it finds that legal provisions have been violated and to initiate misdemeanor and criminal procedure due to the violation of legal provisions.

The inspector has the right to order the employer to take concrete actions for implementation of legal provisions within a certain deadline.

The inspector has the right to request the assistance of the police in cases where he assesses that there are obstacles in carrying out the inspection or in his competencies.

When participation of the inspection subject or its representative during the inspection, hinders the conduct of inspection activities, the inspector may decide to exclude their presence. The decision to exclude their presence must be reasoned, reflected in the inspection record and may not be appealed separately.

The inspector performs his duties in such a way that in the exercise of their competencies they interfere in the functioning of the entity only to the extend necessary to ensure effective inspection.

The inspector while carrying out the inspection has these obligations 

The inspector during the inspection is obliged to perform his duties independently and professionally, in accordance with this law and other provisions in force.

The inspector during the inspection is obliged exercise his function within the authorizations and competencies defined by the law.

The inspector during the inspection is obliged be legitimated before the entity and notifies him of the legal basis for exercising the control and inspection.

The inspector during the inspection is obliged advises and provides necessary information to the inspection entities for implementation of the legal and sub-legal provisions.

The inspector during the inspection is obliged the inspector may not have any conflict of interest with the entity of inspection within the competencies of inspection.

The inspector during the inspection is obliged to keep in complete confidence the source of any submission that has been presented to them for any action related to the violation of the law.

The inspector during the inspection is obliged to exercise his official function and to decide based on the facts in accordance with the law.

The inspector during the inspection is obliged to act within the competence defined by law and undertakes actions and requires additional information and documents that are related to their scope or the subject of such inspection.

The inspector during the inspection is obliged to inform the applicant of the appeal or claim about the course of the inspection procedure within the deadline determined by law.

The inspector during the inspection is obliged to keep records and, in the end, compiles a report on the factual situation of the inspected entity.

The inspector during the inspection is obliged to protect the information or confidentiality of the employer as well as the interests of third parties according to the legislation in force.

The inspector during the inspection is obliged to act under the law and in accordance with the code of ethics of civil servants.

If there is undeniable and verified evidence of legal violations, the inspector makes immediate decisions to partially or fully suspend operations.

The inspector has the right to set work signs or blocking seals for the full or partial closure of work activities and equipment. The signs or blocking seals must contain the stamp of the respective inspectorate.

The inspector sanctions the subject, in cases when it is found that legal provisions have been violated, and begins procedures for misdemeanors and penalties due to the violation of legal provisions.

The inspector has the right to order the employer to take specific steps to implement legal provisions within a specified time frame.

The appeal against the final decision of the inspection is submitted and reviewed in accordance with the Law on General Administrative Procedure.

The administrative appeal suspends the execution of the final decision appealed against, but does not affect the implementation of protective measures, unless otherwise expressly provided by special law. 

The appeal against protective measures is submitted along with the appeal against the final decision.

In the Republic of Kosovo, the complaint management system complies with international best practice to better align responses to complaints with proactive, risk-based planning.

In the context of risk-based inspections (RBI), complaints serve as valuable information for better risk objectives and inspection planning. All actions are tailored to create a significant positive impact on public interest.

A risk-based approach to addressing complaints filters out low-risk complaints, which may be irrelevant and should not divert inspection resources away from high-risk complaints.

The risk-based approach prioritizes high-risk cases and redirects resources towards activities that have a greater impact on public interest.

The risk-based approach maintains a continuous, proportionate response to issues of public interest, as well as using complaints as a source of data for improving risk assessments.

Complaints received by inspection agencies are an important source of information that can be used in conjunction with other data sources to inform the risk assessments of inspectorates.